Frequently Asked Questions
Answers to common questions about uploading transcripts, GPA conversion, privacy, and certificate downloads.
What is the GPA Certificate AI tool?
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It's an online service that converts your academic transcripts to a verified GPA on the US 4.0 scale and generates a downloadable certificate for applications.
How do I sign up and log in?
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Create an account with your name, email, and phone number. We use phone OTP verification for quick and secure login.
Which documents can I upload?
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We support semester-wise PDF transcripts as well as a Consolidated Marks Memo (CMM). Clear scans or digitally issued PDFs work best.
How long does it take to generate my GPA certificate?
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Most certificates are ready within 24 hours after successful upload. Complex or low-quality scans may take a bit longer.
Is my data secure and private?
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Yes. Files are encrypted in transit and at rest. Your data is used only to compute your GPA and generate your certificate—you control downloads and access.
How accurate is the GPA conversion?
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Our AI maps grades and credits to the US 4.0 scale using tested conversion rules. We also include sanity checks to maintain high accuracy.
Can I review the extracted subjects and grades?
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Yes. If something looks off, you can request a correction—especially helpful for handwritten or low-resolution scans.
What file formats and sizes are supported?
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PDF is preferred. We also accept common image formats (JPG/PNG) for individual pages. For best results, keep files under 15 MB each.
Will universities accept this certificate?
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Our certificate is designed to help you present your GPA clearly on the US 4.0 scale. Always check the specific requirements of your target universities.
Can I download the certificate multiple times?
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Absolutely. Once generated, you can download it anytime from your dashboard as a PDF.
What if I only have some semesters?
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You can upload the available semesters. We'll compute GPA from the provided records and denote the basis of calculation on the certificate if applicable.
How do I contact support?
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Reach us at support@gpaai.com. Include your registered phone number and a brief description of the issue for faster help.
Still need help?
Check our quick start or contact support for assistance.